Denny Menholt Toyota

Me and my fiancé were looking for a 2024 grand highlander. We went to 3 dealerships in north Dakota and they all couldn't get us what we wanted. Or when they did they sold it even though we had a reserve. I called Kris B at 8 am. He said the vehicle was there and waiting. We drove 4 hours knowing we were already approved. We were in and back on the road in 2 hours including him personally going and making sure every detail of the car was perfect and personally filled our gas tank.

We were moving back to Minnesota from Montana in a 2006 Toyota Highlander. It was just me and my son and it had already been a stressful move. We were stopping in Rapid City for the night and by the time we got there our check engine light came on. I called Denny Menholt because it was a Toyota dealership. I expected the usual wait and anticipated being stuck there for another day or more. When I called I talked to Michelle (I think that was her name) and she said bring it right in. We pulled in with our loaded down car and cat. Michelle was great. She was friendly and a no nonsense attitude which is what I needed. Long story short. She check the codes, told us we would be able to make it home with out breaking down. I asked her if she would look at my coolant to make sure it had enough. She said it did but they would add some anyway. The tech who filled was friendly and had a smile on his face (Chase?) When I asked how much she said there was no charge. I thought it was going to be another expensive trip to the shop. She could have billed us for any of this and I would have expected it. I almost cried. Then the gentleman who helped us into the shop asked if he could fill our tires (Yes please!) and he even gave us a cap for the stem valve that was missing on one of our tires. I seriously almost cried. This was one of the best experiences I have every had in a shop. Not just because I didn't have a bill, but because their customer service was excellent. I genuinely felt that cared about us and were happy to help us. Thank you so much!

I recently purchased a Toyota Corolla cross hybrid 2023 and I had some questions regarding it particularly about the cruise control and I thought there might be an issue. When I brought it to Eric at the service center he was super helpful checked it for codes did a test drive and showed me how to have it function properly. Because I didn't buy the vehicle from this particular Toyota I didn't know what to expect. I thought I might get second rate service instead I was treated like a first-rate customer and so I really appreciate Eric and the service team. I also had a pleasant conversation with Tyler.

Extremely unimpressed!! I reached out to Toyota looking to trade my 2015 4Runner with the hopes of getting into something a little newer. I contacted them with 3 4runner in particular to look at ranging from year 2021-2022. From the very beginning of my experience I should have known to stop and look other places. I was pushed into looking at a 2023 through email, which was well over my budget and I knew this, when I stopped in to look at the 3 I had initially contacted them to look at, I was never shown any 2021 or 2022 but again pushed at the 2023 which was even more over budget giving they were very low on my trade in. I did end up putting down the $500 to hold said 2023 4Runner even though I was feeling uneasily about it. After talking with my credit unions I bank with I was made aware that the trade they offered me was way under what I should accept, I decided against trading off and decided to wait 6 months. After explaining I didn’t have any money to put down or a co-signer I thought I had gotten the point across that I would not be purchasing the 2023. My $500 deposit was still withdrawn from my account. After being pushed at the 2023 I’m not even sure I want to get service’s done on my current 4runner there anymore and when the times comes to look for a newer 4runner I definitely won’t be contacting them! Extremely unhappy, could have been future, customer!

Service Department - Worst Customer Service ever!!! Scheduled an appointment to purchase, install and align four new tires. I was told if I got there at 0730 there wouldn't be much of a wait. Got there before they opened and was the first in line. After three hours I looked for my vehicle, it was still on the rack. Spoke with the Service Manager, he went out on the floor to find that they were waiting for the alignment rack (apparently, they only have one, but if I was first in line why did I have to wait)? Service Manager never apologized for the wait, just went about his business. An hour later I again went to look for my vehicle, which I could not find. Went to the front desk and the girl was looking at photos on her phone? Asked where my vehicle was, and her comment was "oh he did just bring that up" and the paperwork was in the rack. But when she went to give me my keys, they were three deep? Exactly four hours later I was leaving the dealership! WOW Terrible Service!!

Michelle is awful to work with. She’s the manager of the service department and has given misinformation regarding the diagnosis of my vehicle (when I went there with the correct diagnosis given by a trusted mechanic who just couldn’t get the part to fix it from the get go) and misinformation regarding the financing I had to do, due to the repair being $4000. She claimed that she would have a sales person get ahold of us to discuss options of trading, and that never happened, and when I called back to discuss the financing options to fix the problem vs trading since I never heard back after an entire week she was extremely rude and tried to blame everyone else. She’s making her staff deal with a mess they shouldn’t have to because she can’t do her job. It’s really sad to see Toyotas service department go so very down hill. Consider new management please. We’ve been treated absolutely awful from the start, and it has made an already stressful situation way more stressful. I will add though that John Scales really did his best to try and make it a better experience and we’re thankful for that. His customer service skills are excellent.